Support

ASH Tech Teachers

***If you need assistance learning or doing something with your computer***

Example issues:

• How do I do something in Office, GroupWise, the Internet, Inspiration, etc.

• How do I see the screen image on a classroom monitor?

ITHelpdesk

***If something is broken or in need of repair during school hours***

Go to the IT Helpdesk in the Media Center

Example issues:

• I cannot connect to the Internet at school.

• Part of the software originally installed on the computer doesn’t run properly.

• I can’t access GroupWise.

• I can’t get to my server directory.

Phone Support

***If you need assistance with your computer outside of school hours***

For HP Tablets, call 1-800-474-6836.

Example topics:

• When I try to use the CD-ROM, it won’t operate.

• The lights on the computer are on, but the screen is blank.

Other Sources of Help

• Try the help on your computer.  Go to:  Start button → “Help and Support”

Example topics:

• Where does that plug in?

• Can I use a mouse with my machine?

• Hardware Manufacturers' Web site:

  • www.hp.com
     

• Remember that friends, teachers, and parents can be big help.